In Chapter 1, it is suggested that managers need several skills in varying degrees. Which of the following is not one of the skills?

The ethos component known as virtue can be equated to

A. caring about the audience. B. intelligence on the topic. C. excellence of work put into the speech. D. ethical treatment of the audience.

A partial-win/partial-lose solution describes a(n) ________ by the persons involved in managing a conflict.

Fill in the blank(s) with the appropriate word(s).