Describe each of Knapp's five phases of coming together and five phases of coming apart. Illustrate them by tracing a real or imaginary relationship from initial formation to final dissolution, providing examples of communication at each phase.

The primary difference between arbitration and mediation is that in arbitration, a third party makes the decision, but in mediation, the third party simply facilitates communication

A. True B. False

The book recommends using clipart since it is easily accessible

Indicate whether the statement is true or false