The primary difference between arbitration and mediation is that in arbitration, a third party makes the decision, but in mediation, the third party simply facilitates communication

________ communication focuses on deepening audience

understanding of a difficult, complex, or confusing phenomenon. a. Explanatory b. Informatory c. Descriptive d. Exploratory e. Persuasive

__________ are visual summaries of complex or large quantities

of information. a. Charts b. Models c. Photographs d. Actual items