The power of positive thinking—also known as cognitive restructuring—is enough to foster group and member confidence because it show helps groups who to commit to ambitious goals and believe in their ability to meet them

Some questions of fact are easily answered, but questions of fact in persuasive speeches are different – they do have answers, but the answers are not easy to find, and in fact may never be found

Indicate whether the statement is true or false.

Answer the following statement(s) true (T) or false (F)

1. It is natural for the party who didn’t call for mediation to feel suspicious and mistakenly think that the mediator works for the other party. 2. Intake coordinators are the salespeople of mediation. 3. When asked a direct question about mediation, such as, “Do you know what mediation is?” most clients would volunteer that they did not know. 4. In intake coordination, it is important that the disputants receive exactly the same information, including the same amount of description about the mediation process. 5. The intake coordinator should correct disputants immediately if they make the assumption that the mediator is biased toward one party or the other.