Answer the following statement(s) true (T) or false (F)
1. It is natural for the party who didn’t call for mediation to feel suspicious and
mistakenly think that the mediator works for the other party.
2. Intake coordinators are the salespeople of mediation.
3. When asked a direct question about mediation, such as, “Do you know what
mediation is?” most clients would volunteer that they did not know.
4. In intake coordination, it is important that the disputants receive exactly the same
information, including the same amount of description about the mediation process.
5. The intake coordinator should correct disputants immediately if they make the
assumption that the mediator is biased toward one party or the other.
1. TRUE
2. TRUE
3. FALSE
4. FALSE
5. TRUE
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The selection committee was looking over the résumé of Abdul Ishtar, who had applied for
the Dean of the College position. His records showed that he was born and raised in South Yemen, but had been in the United States for the past 25 years. He has been chair of the psychology department of a regional university for the past 12 years. His letters of recommendation were excellent. Some of the women on the committee expressed concern about the ability of a man raised in an Islamic culture to treat women fairly and objectively. Their resistance resulted in his being excluded as a finalist. Which barrier to effective interpersonal communication does this example reflect? A) ethnocentrism B) different communication codes C) stereotyping and prejudice D) assuming similarity
A listener who wishes to become the speaker should use a ___________
a. turn-requesting cue b. turn-yielding cue c. turn-maintaining cue d. back-channeling cue