The selection committee was looking over the résumé of Abdul Ishtar, who had applied for
the Dean of the College position. His records showed that he was born and raised in South
Yemen, but had been in the United States for the past 25 years.
He has been chair of the
psychology department of a regional university for the past 12 years. His letters of
recommendation were excellent. Some of the women on the committee expressed concern about
the ability of a man raised in an Islamic culture to treat women fairly and objectively. Their
resistance resulted in his being excluded as a finalist. Which barrier to effective interpersonal
communication does this example reflect?
A) ethnocentrism
B) different communication codes
C) stereotyping and prejudice
D) assuming similarity
C
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Harvey is launching a tutoring business targeted toward third to sixth grade students in his town. He creates a package that includes a letter introducing his business and its benefits and inserts a brochure
Harvey also provides a reply card that each person can fill in and mail back to him. He sends this package out to 50 households. What kind of package did Harvey prepare? a. Direct mail b. Announcement c. Poster d. Business letter
________ is a term used to describe the hesitancy of subordinates to communicate negative news up the chain of command and their tendency to distort such news to place it in a more positive light
A) Upward distortion B) Rational concern C) Downward distortion D) Irrational concern