With social media, users, rather than organizations, produce, control, use, and manage content, often at little or no cost

_____ is the process of getting detailed information about jobs.

A) Job analysis B) Job design C) Training D) Human resource planning E) Performance management

________, such as Target and Kohl's, provide merchandise return and offer credit, but customers select merchandise without much assistance

A) Self-service retailers B) Full-service retailers C) Specialty retailers D) Off-price retailers E) Limited-service retailers