The buffer of a negative message
A) should be neutral and noncontroversial.
B) implicitly says no.
C) is a form of apology.
D) should be very vague about the subject of the message.
E) allows you to indicate fault before stating the bad news.
Answer: A
Explanation: A) A buffer should be neutral and noncontroversial, but also sincere, genuine, and relevant. A poorly written buffer serves no purpose. The recipient views a poorly written buffer as a ploy and feels extra resentment for being "handled." A well-chosen buffer makes the bad news more acceptable.
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A statistical technique for examining the differences among means for two or more populations is called ________
A) chi-square B) analysis of variance (ANOVA) C) cross-tabulation D) independent samples t test
The null hypothesis for ANOVA typically is that all ________
A) proportions are equal B) means are unequal C) proportions are unequal D) means are equal