Flaming is an e-mail term that refers to typing a message in all capital letters

Which of the following terms is used to describe the success of many Japanese marketing plans because of the Japanese management's ability to adapt when a marketing plan is not working and to stick with the plan?

A) vertical integration B) adaptive persistence C) horizontal integration D) decentralization E) standardization

The iceberg metaphor shows that many customers try to negotiate on price because:

A) price is often inflated to attempt to maximize profits for the company B) price is the most easily quantifiable characteristic of any product C) they were trained to negotiate on price and price alone D) they feel that they are not fulfilling their duties as buyers if they do not attempt to get lower prices E) they do not realize that other factors, such as service and terms, can be more important to long-term satisfaction