Which of the following is a service component customers use to evaluate service quality?

a. validity
b. assurance
c. friendliness
d. refund ability

Ans: b. assurance

Business

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Jenna Fountaina is a famous pop singer who has sold over 10 million copies of her hits and

enjoys a huge fanbase in the U.S. She has recently introduced her own line of fragrances and clothing, which she has designed herself. She hopes the fragrance and clothing lines will appeal to her teenage fans. Which of the following market growth strategies is Jenna employing in this case? A) market penetration B) product development C) market development D) diversification

Business

Gathering ________ is an important step to creating a resume

Fill in the blanks with correct word

Business