Which of the following is a service component customers use to evaluate service quality?
a. validity
b. assurance
c. friendliness
d. refund ability
Ans: b. assurance
Business
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Jenna Fountaina is a famous pop singer who has sold over 10 million copies of her hits and
enjoys a huge fanbase in the U.S. She has recently introduced her own line of fragrances and clothing, which she has designed herself. She hopes the fragrance and clothing lines will appeal to her teenage fans. Which of the following market growth strategies is Jenna employing in this case? A) market penetration B) product development C) market development D) diversification
Business
Gathering ________ is an important step to creating a resume
Fill in the blanks with correct word
Business