Truly innovative companies don’t rely only on one source or another for new product ideas. Instead, they develop extensive innovation networks that capture ideas and inspiration from every possible source, from employees and customers to outside innovators and multiple points beyond.

_____________: Skeptical; below average social status

Fill in the blank(s) with the appropriate word(s).

Which of the following will best help a new employee establish credibility with customers?

A) Understanding the company's history B) Establishing qualifications and areas of expertise C) Being aware of communication skills D) Bragging about previous records and successes E) Using hyperbole when discussing past achievements