The section of the contractual documentation that identifies what are the excusable delays, allowable costs, and criteria for inspection is called the:

Mass media have their greatest impact and usefulness in creating awareness in which one of the following stages in the diffusion process?

A. Knowledge D. Implementation B. Persuasion E. Confirmation C. Decision

Which is not a legitimate method of cutting arbitration costs?

a. using local arbitrators b. dispensing with written opinions c. using the courts before attempting arbitration d. eliminating grievances of minimal importance