According to the excuse of ________, a party may not rely on a failure of the other party to perform, to the extent that such failure was caused by the first party's act or omission

Which of the following is described by Kotler and Keller as a way that companies use their databases?

A) to identify prospects B) to deepen customer loyalty C) to avoid serious customer mistakes D) to decide which customers should receive a particular offer E) to decide which products to offer in a particular geographic area

Online educational programs offered by the University of Phoenix are an example of _____________

a. revolutionary products/services b. collective products/services c. additional services d. supplementary services e. core products/services