_________ advertisements provide information, raise awareness about social issues, and give how-to suggestions

Thomas is presenting a training session on preparing and delivering crisis communication. As he begins the session, he opens with a slide containing statistics on how often this skill is required. What strategy has Thomas not used successfully?

a. Keep presentational aids simple b. Establish rapport with your trainees before using presentational aids. c. Confirm the size of the training classroom. d. Check the equipment prior to beginning the training.

"He's a jerk," demonstrates the use of a purr word

a. True b. False