Clever real estate agents in North America have long baked a loaf of bread in a house's oven before prospective buyers visit; this practice is based on which concept?

What does your textbook recommend as the first step of practicing delivery?

A. Go through your preparation outline aloud to see if what is written works orally. B. Prepare your speaking outline so it is brief and easy to read at a glance. C. Rehearse your speech in front of a mirror to check your body language. D. Record your speech and listen to it so you can refine your delivery.

A(n) ________ is a story about an experience that shows how something has affected the speaker or other specific individuals.

A. opinion B. example C. narrative D. factual claim