Adjectives typically precede nouns or follow either verbs of _____________ or linking verbs

The customer service representatives at G.K.'s customer service center must know as much about the products as possible, so that they can help customers solve their difficulties without sounding hesitant or unsure of themselves

Which of the following determinants of service quality are they being asked to demonstrate? A) responsiveness B) assurance C) empathy D) reliability E) tangibility

If you are in the ?rst step of the P3 process, you are

A) Determining your goals. B) Organizing a draft. C) Considering audience. D) All of the above. E) A and C.