Which installation is also known as pilot installation?

Why do companies provide trade discounts?

a. To avoid frequent changes in catalogs. b. To induce prompt payment. c. To easily alter prices for different customers. d. Both a. and c.

Which one of the following effective training characteristics is NOT present within the following training objective, "The employee will be able to express concern to all irate customers by a brief apology"?

A. Performance level B. Physical condition C. Acceptable quality D. Measurable standards