The success cycle refers to the situation in which
a. success comes in cycles.
b. success is followed by defeat which is followed by success.
c. too much success leads to a false sense of self-confidence.
d. success increases self-confidence which leads to more self-
confidence and success.
d
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The Kano concept:
a. is a planning approach that links customer requirements, competitive data, and design parameters. b. uses the voice of the customer to ensure a tight correlation between customer needs and product design specifications. c. is a graphical representation between types of product attributes and levels of customer satisfaction (dissatisfaction). d. reduces design time by 40% and design costs by 60%. e. identifies the types of attributes that must be present in order to ensure the product is functional.
Exculpatory clauses can relieve a party of liability for gross negligence but not ordinary
negligence. Indicate whether the statement is true or false