The Kano concept:
a. is a planning approach that links customer requirements, competitive data, and design parameters.
b. uses the voice of the customer to ensure a tight correlation between customer needs and product design specifications.
c. is a graphical representation between types of product attributes and levels of customer satisfaction (dissatisfaction).
d. reduces design time by 40% and design costs by 60%.
e. identifies the types of attributes that must be present in order to ensure the product is functional.
C
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During the last collective bargaining negotiations, the union and management at Apix Manufacturing negotiated a(n) _____, in which the union agreed to forego a wage increase in return for a no-layoff policy.
Fill in the blank(s) with the appropriate word(s).
Span of control and management responsibility decisions are constantly changing primarily due to changes in:
A. Government regulation B. Sales force attitudes C. Technology D. Integrative institutional supply chains E. Transaction cost analysis