What happened in direct response to the FTC finding that many Web sites were collecting personal information from children without disclosure or parental permission?
A) California enacted the California Online Privacy Protection Act.
B) Congress passed the Children's Online Privacy Protection Act.
C) Children began to be targeted by more Web sites.
D) The Direct Marketing Association developed a "Privacy Promise to American Consumers."
E) Nonprofit organizations began auditing companies' privacy and security measures.
B) Congress passed the Children's Online Privacy Protection Act.
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A survey which often is just a single question, "How likely is it that you would recommend [Brand] to a friend or colleague?" and measures customer experiences is called a ____.
A. Brand Awareness Survey B. Customer Satisfaction Survey C. Brand Image Survey D. NPS or Net Promoter Score Survey
___________ benchmarking where the examples are drawn from any organization, even those outside the industry.
Fill in the blank(s) with the appropriate word(s).