We rely on accurate ________ from websites, newspapers, interpersonal encounters, and many other sources to make decisions in our personal and professional lives.

Having _____________________ is (are) helpful when customers want to know how your product or service compares to other competitors

A. An organizational plan B. Excellent time management C. SPIN selling methods D. Benchmark comparisons

Answer the following statements true (T) or false (F)

1. Culture has a significant influence on rate and type of disclosure. 2. When asking for a favor, you should provide some reason why you need it. 3. When receiving a compliment, it is usually better to deny or minimize it than to accept it.