The text quotes Keith Davis as saying, "Hearing is with the ears; listening is with the

Verbally saying "it's over there" and pointing our index finger is an example of "regulating."

Indicate whether this statement is true or false.

In a business situation where the client uses a different communication style than you use (such as in an international business setting), the best thing to do is:

A. Explain why you do things the way you do, and then ask them make things easier by going along with it. B. Just ignore the differences because everyone will have some level of divergence. C. Try to match the other person's style as best you can in order to create level ground. D. Give up now – if you are different, you will never be able to reach an agreement.