The probability that a standard normal variable, Z, is less than 5.0 is approximately 0

When preparing to deliver bad news, the audiences' reaction _____

A) will not greatly impact the content that you develop for your message B) will always be the same— angry and disappointed—so no additional analysis on this subject is necessary C) can be exactly predicted using the ACE process D) should be anticipated by thinking about the situation from their perspective E) will vary so much from case to case that it is not worth the effort to try to determine it

With _______, supplier managers simply set their price in relation to what the competitors' prices are

The price may be set exactly the same as the predominant competitors, signaling commodity, or it may be slightly higher or lower because of perceived minor reputation, quality, or service differences. a. cost-plus pricing b. competition-based pricing c. value-based pricing d. skimming pricing