All federal administrative agencies answer directly to the president

Employee role conflict, inadequate support of employees by management, and poor employee-job fit are factors that can significantly influence the firm's

A. delivery gap. B. knowledge gap. C. communications gap. D. standards gap. E. service gap.

During the body of the presentation, which of the following would best help keep your audience's attention?

A) Show the audience how their needs support the thesis of the presentation. B) Introduce new, difficult to understand subjects so the audience feels they are learning something new. C) Anticipate and answer questions before they are asked. D) Use visual aids sparingly to as not to create a distraction. E) Provide a handout with detailed information before the beginning of the presentation so the audience can take notes and highlight areas of concern.