Employee role conflict, inadequate support of employees by management, and poor employee-job fit are factors that can significantly influence the firm's

A. delivery gap.
B. knowledge gap.
C. communications gap.
D. standards gap.
E. service gap.

Answer: A. delivery gap.

Business

You might also like to view...

Broadway Corporation was granted a patent on a product on January 1, 2001. To protect its patent, the corporation purchased on January 1, 2012 a patent on a competing product which was originally issued on January 10, 2008. Because of its unique plant, Broadway Corporation does not feel the competing patent can be used in producing a product. The cost of the competing patent should be

a. amortized over a maximum period of 20 years. b. amortized over a maximum period of 16 years. c. amortized over a maximum period of 9 years. d. expensed in 2012.

Business

An approach to competitive advantage that exploits weaknesses in competitors' narrow-focus strategies is called a ________ strategy

A) loose bricks B) collaboration C) layers of advantage D) supplier power E) generic

Business