The most enduring genres do not adapt to changing social conditions

As a Latino, Oziel is less likely to be asked "Where are you going?" by his parents than his European American friends

Indicate whether this statement is true or false.

Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement

Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax methe relevant receipt." What action did Tanya take? a. Develop goodwill b. Deliver bad news tactfully c. Overuse intensifiers d. Use subordination