Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement
Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax methe relevant receipt." What action did Tanya take?
a. Develop goodwill
b. Deliver bad news tactfully
c. Overuse intensifiers
d. Use subordination
A
Communication & Mass Media
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The __________ dialectic examines the amount of time a dyad spends together versus apart
a. structural?helical b. predictability?change c. autonomy?connectedness d. openness?closedness e. none of the above
Communication & Mass Media
An operational definition is a "dictionary definition," constructed by first placing a term in the general class to which it belongs and then differentiating it from all other members of that class
Indicate whether the statement is true or false
Communication & Mass Media