Your response to the question "Who am I in general?" is part of your self-image

Which of the following is NOT a suggestion given by your textbook to manage messages?

A. Batch your work B. Do your work once C. Mark all work on a calendar D. Use a reminder file

Strategy is:

a. The words and images used to sell a product b. The way you plan to sell the product c. The facts you use to sell a product d. The "reason why" for consumers