________ is the process by which parties to a dispute submit their differences to the binding judgment of an impartial third person or group selected by mutual consent

Owners of ____________ shares are usually denied the right to vote.

Fill in the blank(s) with the appropriate word(s).

When an incident should be closed?

A. When the user confirms that the service has been restored B. When the technical staff members are confident that it will not recur C. When the desktop support staff members say that the incident is over D. When the target resolution time is reached