When an incident should be closed?
A. When the user confirms that the service has been restored
B. When the technical staff members are confident that it will not recur
C. When the desktop support staff members say that the incident is over
D. When the target resolution time is reached
Answer: A. When the user confirms that the service has been restored
Business
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Which of the following is NOT included as a total when using a weighted multi-criteria project?
A) Requirements B) Constraints C) Department rankings D) Overall totals
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If a problem has multiple goals at different priority levels, then usually they can all be achieved
Indicate whether the statement is true or false
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