Punitive damages are intended to punish the defendant for conduct that is extreme and outrageous

Rene is writing a report on the company's IT staff and its response time to submitted trouble tickets. He makes an appointment to observe the IT staff and collect data for his report. He decides to observe the group once for 90 minutes to collect his data. What would make his observation time more effective?

Conducting multiple 60-minute observations at different times Conducting a single 3-hour observation Conducting a single 30-minute observation

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

A. ???A strategy database B. Knowledge implementation C. A wisdom system D. Knowledge management