A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

________ is responsible for identifying, assessing, and addressing threats to an organization from unforeseen circumstances

A) The crisis management team B) The customer relationship management team C) The supply chain management team D) The operations management team

In a 3-sigma mean control chart for a process that is in control, what is the probability that a given sample mean will fall outside the control limits as the result of random variation alone?