Your __________ in the listening process provides the most significant evidence that you are listening to others

Sophisticated database tracking can provide all of the following information, EXCEPT:

a. Tracks the number of "impressions" client received b. Tracks tone or slant of the coverage c. Compares your news coverage to that of your competitors. d. Does all of the above.

A level of communication where one puts himself or herself in the position of another and where honest conversations take place is categorized as