Which of the following approaches is most likely to be appropriate for closing a bad-news message?

A) Avoid proposing a solution
B) Distract the audience from the topic
C) Blame the audience
D) Focus on a benefit
E) Apologize for the bad news

Answer: D
Explanation: D) The closing must focus on a benefit. The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill.