Beginning with a current event is a good way to establish common ground with an audience

Communication among people about the same age is probably

_________ than communication with people of different ages. A. easier B. more interesting C. not much different D. more challenging E. longer lasting

Which of the following was NOT listed as an essential element of good relationships?

A. Nonverbal analysis B. Conversational focus C. Similar wants, needs, and interests D. Verbal skills