Which of the following was NOT listed as an essential element of good relationships?

Zara gathered a large numberof figures and statistics for her article;however, she was unsure of how best to incorporate this data

She discussed this problem with one of her colleagues, who advised her to refer to a websitethatwould help her present the numerical information in a coherent manner. What type of toolwas Zara asked to use? a. Fact-checking website b. Search engine c. Electronic database d. Media database

Which of the following responses represents disconfirming behavior?

a. "I think failure is a harsh prediction, what you really mean is there could be some problems." b. "While I appreciate your feelings and would feel the same in your shoes, I think there are other ways to address the issue." c. "Your assessment is accurate and I'd like to know more about how you made your analysis." d. All of the above are disconfirming behaviors