Which of the following is FALSE regarding description of a product by specification?
A) Allows purchase from a number of sources
B) The minimum specifications set by the buyer are likely to become the maximum furnished by
the supplier.
C) Developing specifications is an inexpensive process.
D) All of the above
E) B and C above
C
Business
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A company's customer service quality plays the greatest role in customer satisfaction for ________
A) defecting customers B) neutral customers C) a product involving short-term ownership D) a product involving long-term ownership E) unprofitable customers
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________ is the process of determining whether a business idea is viable
A) Feasibility analysis B) Opportunity recognition C) Viability analysis D) Achievability analysis E) Scenario analysis
Business