The _____ pattern works well when the buyer must choose between competing products and seeks

According to the _____ principle, we are likely to be attracted to people who look, act, and think like ourselves

A) reinforcement B) similarity C) proximity D) physical attractiveness

Before Matt ever begins to speak, Dennis assumes that Matt will say something insulting, disparaging, or disrespectful. Dennis is engaging in __________

a. selective listening b. defensive listening c. ambushing d. paraphrasing e. monopolizing