Zheng Sen wishes to accumulate $1 million by the end of 20 years by making equal annual end-of-year deposits over the next 20 years. If Zheng Sen can earn 10 percent on his investments, how much must he deposit at the end of each year?

Which of the following traits of a brand's ability to become a lovemark keeps the five senses of sight, hearing, smell, touch, and taste on constant alert for new textures, intriguing scents and tastes, music, and other such stimuli?

A) sensuality B) intimacy C) mystery D) practicality E) sensitivity

Which of the following is an example of a probing question?

A) "How much time do you currently spend on the telephone?" B) "What type of security system do you currently use?" C) "Would you like me to write up the order to ensure quick delivery?" D) "How does upper management feel about the employee turnover rate?" E) "May I show you how our product works with your current offerings?"