The issue is not whether you are angry but how well you understand and manage your anger

_____ conflicts can occur when one member dominates the group, when several members battle for control, or when some members refuse to participate

A) Procedural B) People C) Online D) Content

During a training session, Olga tells her trainees. "This next step is critical to completing the skill successfully." This strategy can be described as

a. set induction. b. verbal focusing. c. telling. d. audio aids.