During a training session, Olga tells her trainees. "This next step is critical to completing the skill successfully." This strategy can be described as

a. set induction.
b. verbal focusing.
c. telling.
d. audio aids.

b

Communication & Mass Media

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Clever real estate agents in North America have long baked a loaf of bread in a house's oven before prospective buyers visit; this practice is based on which concept?

A. smell memory B. kinesics C. smell adaptation D. gustorics

Communication & Mass Media

Formal roles in a group

A. do not include the role of chairperson. B. develop over time. C. are specified. D. are task roles.

Communication & Mass Media