A(n) ____________________ allows you to create style declarations that are only applied to a single element in the document.

Which of the following is a reason given by programmers for failed projects?

A) impossible or unrealistic completion dates B) not adding more people to the project to expedite it C) seeking outside help instead of trusting the development staff D) not enough programming development tools

A(n) ____________________ is a contract between an organization and an external support provider that defines the expected performance of user support services.

Fill in the blank(s) with the appropriate word(s).