Why is the close of a routine reply or positive message generally short?
A) The reader already knows what you need done
B) You are not asking the reader to do anything
C) You have already offered your thanks in the opening paragraph
D) It is simply a resale opportunity and doesn't need any development
E) A shorter message minimizes the negative news
B
Explanation: B) The close of routine replies and positive messages is usually short and simple because you're leaving things on a neutral or positive note and not usually asking the reader to do anything.
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Refer to the scenario above. Balance the line according to the longest operation rule. What is the efficiency of your line balance?
A) 85.66% B) 90.28% C) 88.14% D) 83.88%