Assertiveness contributes to developing a positive communication climate

Maria asked one of her classmates, Tonya, to explain how to do an assignment that was due in class for next week. Tonya responded by saying, "Um, I really don't know

I guess you are supposed to just write an essay about your future plans and stuff like that." What are the words in italics called? A. confusion phrases B. inarticulates C. ambiguities D. none of the above

List the four ways behaviors may change when practicing behavioral flexibility

What will be an ideal response?