Information overload occurs when ________

A) the interpretation of the message gets affected by the receiver's cultural background
B) the information we have to work with exceeds our processing capacity
C) a sender purposely manipulates information so the receiver will see it more favorably
D) the information transmitted to the receiver is distorted by the communication channel
E) the information sent by the sender does not reach the receiver

B
Explanation: B) Individuals have a finite capacity for processing data. When the information we have to work with exceeds our processing capacity, the result is information overload.