A process is one of a series of steps in manufacturing production, usually associated with making large quantities of similar items

Emblems, illustrators, regulators, adapters, and affect display are all examples of:

a. Verbal communication b. Oral communication c. Written communication d. Nonverbal communication

In a survey, customers are asked to indicate how important courteous service is by placing an "X" in the appropriate box. The boxes are labeled as "not important," "somewhat important," "fairly important," and "very important.". These labels are

a. motherhood attributes. b. alternatives. c. reverse-scaled items. d. comparative rating scales. e. anchors.