In a survey, customers are asked to indicate how important courteous service is by placing an "X" in the appropriate box. The boxes are labeled as "not important," "somewhat important," "fairly important," and "very important.". These labels are

In an effort to attract assembly operations, Brazil allows certain product components to be imported at reduced tariff rates. This is an example of:

A) offsets. B) preferential tariffs. C) the effect of the Customs Valuation Code. D) an EMC. E) discriminatory procurement.

Which of the following is a major complaint of multinationals operating in Europe?

A) each country shows favoritism toward its nationals B) volatility of spending due to economic swings and cycles C) required paperwork D) bureaucracy E) decision-making delays