For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 am time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRs handle during this time period?

Municipalities require submission of blueprints and construction plans before issuing a building permit in order to

A) provide evidence of compliance with building codes and other local regulations. B) prevent unfair competition. C) maintain a list of active developers. D) control the influx of builders from surrounding areas.

A successful business is most likely to view its marketing department as ________

A) the accumulator of customer data B) the link between customers and the business C) the creator of all promotions D) an external shareholder E) a sales-oriented group