This intercultural dialectic refers to fact that while there are real, important differences that exist between cultural groups, it is important to recognizes similarities as well

Two examples of poorly handled public relations crises are:

a. Bank of America and Wells Fargo Bank b. Bank of America and BP Petroleum c. Toyota and BP Petroleum d. Wells Fargo Bank and BP Petroleum

It is acceptable for a speaker to use four-letter words in order to shock an

audience and to arouse their attention. Indicate whether the statement is true or false.