Giving the intermediaries incentives to carry and sell the product is most likely to be known as ________ activities

Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

A. Service Operation B. Capacity Management C. Service Design D. Availability Management

The federal district courts are empowered to impanel juries, receive evidence, hear testimony, and decide cases

Indicate whether the statement is true or false